Implementing Single Sign-On: Some Challenges
SSO software can be applied to both the organization’s internal processes, giving employees better access to corporate services and customer-facing platforms, i.e., various applications, portals, or websites provided to customers by the company and requiring registration and login. SSO systems streamline the customer journey, synchronize customer credentials between various systems, ensure a seamless customer experience, unify customer management between e-commerce, CRM, ERP, etc. Challenges with Integration The key technological challenges when a company decides to opt for Single Sign-On are related to the integration of various systems during implementation. This refers both to the design and security of these systems. To facilitate communication between these disparate technologies, any middleware, i.e., a solution that will sit between all these systems and provide them with the Single Sign-On functionality is needed. Unique integrations must be produced for each of the appro...